HOW DO I GET STARTED WITH MIDWOOD PET SITTING?
First off thank you for you for choosing MPS to care for your furry children while you are away. MPS will dedicate the utmost attention to your pet during each our visits. We are a small business with 3 dedicated employees that have a passion for the happiness of animals. As a registered client, you will always have an emergency contact for Midwood Pet Sitting, although responses for new client inquiries can sometimes require 24-48 hours. For last minute request, please call (704)-449-9742 directly and leave a detailed voicemail or text noting your needs.
If leaving a message, please provide your name, contact phone number, pets name, and the dates/times that you are considering for booking. I will contact you back as soon as possible and schedule a time to come by your home for a free consultation. This usually can take anywhere from 15-30 minutes. Prior to our free meet and greet, Please fill out the “New Client Registration” form at the top of the www.midwoodpetsitting.com homepage. This will cover all of the imperative information needed for the initial consult.
IS THERE A CANCELLATION POLICY?
We understand that things happen and schedules change!
For recurring midday clients, same day cancels made after 7:59am (8am-10am) are billed a $6 cancel fee. Same day cancels made after 10am are billed a full visit fee.
For overnight visits, If you cancel within 10 days of your overnight start day, there will be no fees. If you cancel within the 10 day window, 25% of the booking total (including mid day walks booked) will be charged. If you cancel an overnight once it has began i.e come home early, shorten trip the full overnight fee will be charged.
ARE YOU INSURED and BONDED?
Yes! Not only is your pet covered during our visits, your sitter, your home, and your valuables are as well!
I have up to date Pet Sitter insurance through Pet Sitter Associates (http://www.petsitllc.com/).
This covers pet sitter insurance and well as bonding for my additional employees.
Policy information can be provided at any time.
WHAT IS THE MINIMUM OR MAXIMUM NUMBER OF VISITS PER DAY FOR PET SITTING?
Your pets happiness and health is our number one priority when you put their care in our hands. Most of our clients book us for 3 visits per day for their canines and/or once a day for felines. Although quite often we have clients that will add on a 4th mid day visit or add additional time to their visits outside of the normal 20 minutes. Our feline clients will often add a second daily visit for medicine, specialized feeding, or extra attention. We are happy to provide multiple visits per day and offer 20/40/60 minute pet sitting sessions.
For Canines, To ensure that your pup is getting an adequate amount of potty breaks throughout the day, companionship, and is safe we do have a minimum requirement of 3 visits per day for clients that are out of town for more than 24 hours. These generally are in the time frames of 7-8:30am/3:30-5:30pm/9-11:00pm. Depending on your leave and return times, the first and last days are adjusted as needed. The only exception to this rule is if your dog has a doggy door that they are able to utilize for potty breaks.
For Felines, we require at least one visit per day and can not accommodate every other day requests.
CAN YOU LEAVE MY PET OUTSIDE BETWEEN VISITS?
While some pets are accustomed to being outside during the day, for insurance purposes and the safety of your pets while in our care, we do not allow pets outside unsupervised. There are so many factors that come into play when a pet is outside that are out of our control i.e torrential weather, wildlife, heat strokes, accidental openings for escape, etc.
HOW WILL I KNOW THAT MY PET IS BEING CARED FOR WHILE I AM AWAY?
While you are away, you will be updated with text messages each visit to let you know how your pet(s) is doing. There is a certain trust that one has to have with their pet sitter while they are away, but we want to ensure that you have no doubts that your pet(s) is happy and healthy. As long as you are able to receive picture text, we will also update with pictures as much as possible. We are open to communication and suggestions here at MPS as well, if there is a preferred method that you find easier to “check in” with, please do not hesitate to request it!
SHOULD I INFORM ANYONE THAT YOU WILL BE PET SITTING FOR ME?
Yes. Please let your emergency contact know that you will have us in your home. Also, if you have someone that is stopping by the home or has a key, please let us know through the “Client Info Packet”. If we arrive at the home and there is an unknown person there, we do not know if they are safe or are supposed to be in your home otherwise.
WHAT DO I DO IF MY PETS HEALTH CHANGES?
In Power Pet Sitter, you are given the freedom of updating your pets health records just by logging in at the top of the home page under “Client Login”. If anything changes with your pets health or if you notice anything that needs attention, please let us know right away. We will update the chart as well if you prefer just to send an email or text concerning the change. Otherwise, an email will be generated automatically of any changes that you make in PPS.
PAYMENTS? WHEN IS IT LATE? ANY LATE FEES ASSESSED?
For recurring clients with weekly visits an invoice is issued bi weekly. This invoice is to be paid on the due date listed on the invoice. Clients that go away on vacation or periodically are to leave payment for services in the home or in a conspicuous place on the first visit or arrange payment through Venmo. The client may write a post dated check up to the end of the service date. If the client goes up to 14 days with no payment, I will no longer be able to perform sits for the client. I do not charge late fees. If you have a special circumstance, please let me know, I am very understanding.
Personal checks that are returned by my bank are subject to the fee amount that my bank has charged me for providing a worthless check. This fee can be up to 30$